Frequently Asked Questions

Do you offer same day delivery?

Yes we do. You can choose same-day delivery for all orders placed before 10:30am. Orders placed on the same-day will be delivered before 6pm. 

Can I choose a delivery day and time?

On checkout, you are able to select a delivery date and also either a morning (delivery between 9am – 2pm) or afternoon (delivery between 1pm – 6pm) time slot. timeslot. Your order will be delivered on the day and within the timeslot you select on checkout (unless same-day delivery is selected, then orders will be delivered before 6pm)

Where do you deliver?

We currently have a 45km radius from our store in Beverly Hills NSW 2209. We will be extending our radius in the near future to cover Sydney wide.

Do you provide order tracking?

The majority of our orders are sent with a third-party courier company who will provide tracking and live updates.

What if the person I'm delivering to isn't home?

It is the customers responsibility to make sure someone is home for delivery. If no one is home, we will leave the box in a safe location outside. We will not be able to reschedule another delivery.

Can I shop Instore?

Our store is now open to the public. You can come in to buy donuts, coffees and shakes.

We are located at 528 King Georges Road, Beverly Hills New South Wales 2209, Australia

Can I cancel my order?

All order cancellations must be processed a minimum of 24 hours prior to the delivery date. Unfortunately, we do not offer any returns/refunds on our donuts. Orders that have already been prepared, dispatched or in transit cannot be cancelled or refunded.

Can I pickup my order?

We currently offer pick up from 11am-5pm 7-Days a week.

Can I send donuts anonymously?

We don’t put any customer details or invoice on our boxes, so unless a custom note is added, the customer will remain anonymous.

We do however put a small courier sticker on the box with the receivers name, number and address.

What are the sizes of your donuts?

Both our ring and ball donuts are approximately 90mm – 100mm diameter 

What is your cut-off time for same-day deliver?

Our cut-off time for same-day delivery is 10:30am. After 10:30am the current date will be greyed out from the date-selector on checkout.

What methods of payment do you accept?

We offer a wide range of payment methods including PayPal, Credit Card (Accepting all major cards), AfterPay, Zip and a majority of other Buy Now, Pay Later payment methods.

Where do I pickup my order from?

Once your order is ready for collection (based on the day you select), you can come and pick up from 528 King Georges Road, Beverly Hills New South Wales 2209, Australia